Privacy Policy

1. Introduction

Travorier ("we", "our", or "us") operates a crowdsourced logistics platform that connects travelers with package senders. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, profile photo
• Identity verification: government-issued ID documents for trust and safety purposes
• Trip details: travel dates, departure and arrival cities, airline, available luggage space
• Package details: description, weight, dimensions, photos, delivery preferences
• Payment information: processed securely through Razorpay; we do not store your card details
• Communications: messages exchanged with other users through in-app chat
• Reviews and ratings you leave for other users

2.2 Information Collected Automatically

• Device information: device type, operating system, unique device identifiers
• Usage data: pages visited, features used, timestamps
• Push notification tokens for delivering notifications you have opted into
• Crash reports and performance data via Sentry for app stability

3. How We Use Your Information

• Provide, maintain, and improve the Service, including matching travelers with senders
• Process transactions and send related information (confirmations, receipts)
• Verify your identity for trust and safety
• Enable in-app communication between matched users
• Send push notifications about matches, messages, and delivery status updates
• Detect, prevent, and address fraud, abuse, and technical issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in these limited circumstances:

• With other users: When you are matched, limited profile and trip/package details are shared to facilitate the delivery
• Service providers: Supabase (database and authentication), Razorpay (payments), Expo (push notifications), Sentry (error tracking), Vercel (website hosting)
• Legal compliance: When required by law, legal process, or government request
• Safety: To protect the rights, safety, and property of Travorier, our users, or the public

5. Data Security

We use industry-standard security measures to protect your data. All data is stored in Supabase with Row-Level Security (RLS) policies ensuring users can only access their own data. Authentication is handled via secure OAuth flows. Payment processing is handled entirely by Razorpay and we never store your payment card details on our servers.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time through the app's Settings screen. Upon deletion, your data will be permanently removed within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Delete your account and personal data
• Opt out of push notifications
• Withdraw consent for optional data processing

To exercise these rights, contact us at support@travorier.com.

8. Third-Party Services

Our Service integrates with third-party services including Google (OAuth authentication), Razorpay (payments), and Expo (push notifications). These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and through the app. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@travorier.com.